FAQ

Return Policy

All sales are final. If you receive damaged goods or the wrong size/item, notify us within 7 days of delivery and we will get you a replacement or store credit if replacement is unavailable. Please provide your order number and name to our email ( hello@shopmoonshineco.com ) 

*Items returned to sender because of a customer address error will be recharged the shipping rate* Please double check your cart and shipping information when ordering. We are unable to modify or cancel orders once placed!

We DO NOT accept returns or exchanges for sizing, so size up if unsure with the fit or fabric, or email us for personal assistance on picking a size! Size charts are on the listings and all items are true to size unless stated otherwise. We don't offer cancelations or changes to orders as they go straight into shipment. 

Once your order has been processed within 7-10 business days then shipped, it is out of my control. If you have any inquiries regarding shipping delays you will need to contact USPS or UPS so they can best serve you. We are not responsible for any lost, stolen, or damaged packages, please work with the shipping provider.

 

Shipping Policy

 All orders are processed within 10 business days. Standard shipping typically takes between [2-8 business days], for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to track your order via UPS or USPS. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

Customs Fees and Import Taxes

Shopmoonshineco is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).

Contact Us

If you have any questions or concerns regarding your order, feel free to contact us at hello@shopmoonshineco.com.